“In early November I left a voice mail, sent an email and called someone back… for about the 100th time in the last 4-5 years. They were angry, upset and scared about something and they spent some wrath on me. They demanded removal from my list, to never be called again and to please refrain from ever offering my opportunity anywhere near them ever again. I deleted them from outlook and was a little sad. The next week I was in a hurry and sent out a new ‘blast’ email to the same group as the week before. When the phone rang with their name I was horrified and was looking for my best apology voice and script. They called to beg me to let them join and help them stop the madness they have been playing for years. No only means no now. …
MasterCard ignored my phone calls for nearly 7 months. I left one every day first thing. When they called back they became my best customer ever for the next 3 years. Change your thinking to support a universe that works for everyone. NO never means no forever, if even today.” ~ Michael Eisbrener, http://eisbrener.info/blog/
I love it Michael! You sure didn’t give up on them!